Community for Social Impact

An interactive blog for NGOs, CSR professionals, volunteers, donors and other stakeholders in the social sector.

Participating in Mumbai Marathon 2016

​Dear Friends,Kindly informing that Goonj.. would be participating in the Standard Chartered Mumbai Marathon, the most awaited event!Do run for Goonj.. as every penny raised by you matters !! Kindly write back to us at at susaana@goonj.org or vineet@goonj.org or call at 022-28453034,8767434352, 7718837371 if you are keen to get ...
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From Burden to Opportunity...

Fortunately or unfortunately disasters are unbiased in their ruthless wrath. Whether its gold smiths in the Gujarat earthquake, the fisherman in Tsunami or the shawl sellers in J&K floods.. We are all equally likely to be hit by a disaster…In these difficult times of frequent disasters this story of evolving value, even out of a disaster, is pe...
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Building Bridge over Troubled Waters...

Sukhasan: 1st Bridge.. Anything is possible with old cloth.. Every year… routinely floods devastate people living on the banks of the rivers across India, whether its Ganga, Brahmaputra or Kosi. But sometimes the intensity and sheer scale is shocking.. The recent floods of Kashmir by Jhelum or the floods of Kosi some years ago, are some examples. I...
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100 Stories of Change - Your old material... and the ecology of Sunderbans..

Its been a journey of 16 years.. started with touching upon the most ignored rather non issue of clothing to use the old material as a currency for development. Many people still think that Goonj is about collection and distribution of clothes .. but how your old material has come up as a new resource for village development across the country, how...
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Catering To The Customers’ Needs: A GDH Story

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.” ― Marilyn Suttle Our company is absolutely customer centric. Every customer is special. Every customer is incomparable. Our brand new deep cleaning services have given us an opportunity to display our affection towards our customers on a whole new level. Every day as we rush to several places for providing our deep cleaning services, we realize that no house is the same. People vary, houses vary. And truth be told, it is not easy for anyone to let strangers into their homes for cleaning. Our customer trust us, because we care for their safety like no one. Our professionals go through a background verification, and they are skilled and trained to provide our customers with better homes. Every house has a story behind it. As we go home with a smile on our face, we discuss the stories of how we were able to provide 100% satisfaction to our customers. For instance, do you know what happened last Saturday? A certain customer booked our services, and our team, totally geared with the tools and machinery, reached the place on time. What we noticed was that the house needed thorough cleaning, but we understood that the washrooms and the kitchen were the areas that needed extra attention. Without further ado, we started our deep cleaning process-a 4 step process that consists of: 1. Dusting 2. Mopping 3. Scrubbing 4. Finishing/Shining While we were cleaning the house, the customer was really surprised. Of course, the difference was visible in the mid cleaning process itself, and much to our happiness, the customer’s neighbour happened to be just around us when we were cleaning. She observed our cleaning process, and was impressed to bits. With a rather childlike excitement, she said, “I do not have enough time right now, but I would love it if you guys could clean at least half my place now and the other half later.” Honestly, how could we ever say no to an offer that would delight us. We rushed to her place after shining the home we were working on, and cleaned her place too. We knew we lacked a good amount of time, but our professionals were quite thorough and worked their way through the dirt. She looked at her place after the whole process of cleaning, and said, “Wow, you guys have done an excellent job! My house is shining now.” Both the customers were really pleased with our service, and promised to book our services on a timely basis. Needless to say, we had a great weekend and it was all possible because of you. Our customers!
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